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Privacy policy

Privacy Policy 

1. Introduction and Commitment to Privacy

At PROTEUS R.L., we are firmly committed to protecting and respecting the privacy and security of personal data of our users, including both customers and delivery partners. This Privacy Policy has been designed to provide a clear and detailed explanation of how we collect, use, share, and protect personal information provided when accessing our website https://www.Entregas.MiProteus.com or when using our delivery services.

We understand the importance of privacy in today's digital world and strive to maintain the highest standards of data protection. By using our services, you accept the terms described in this Privacy Policy. We recommend that you read this document carefully to fully understand our practices regarding your personal data.

2. Information We Collect

To offer our services efficiently and securely, we collect information in various ways, both voluntarily and automatically. Below, we detail the types of information we collect and how we do it:

2.1 Information provided by customers

When customers register, place an order, or browse our website or application, we collect the following information:

  • Contact details: Includes your full name, postal address, email address, and phone number. This information is essential for creating and managing your account, as well as communicating with you about your orders and our services.      
  • Payment information: We collect credit/debit card details or electronic payment service account information. It's important to note that we do not store complete card information, but use tokenization systems to ensure the security of your financial data.      
  • Delivery address: We collect precise location information for order delivery. This may include specific addresses, delivery instructions, and in some cases, GPS coordinates to ensure accurate deliveries.
  • Order history: We maintain a record of orders placed, including details of requested products, delivery times, order frequency, and specific preferences. This information helps us personalize your experience and improve our service.      
  • Additional data: Any other information customers voluntarily choose to provide, such as product or service reviews, comments on the delivery experience, responses to satisfaction surveys, or general feedback on our services.  

2.2 Information provided by delivery partners

To offer an efficient and safe delivery service, we also collect specific information from our delivery partners:     

  • Personal identification data: Includes full name, phone number, email address, residential address, and identity documentation (such as ID card or passport). This information is crucial for verifying the identity of our delivery partners and complying with legal regulations.
  • Employment information: We collect data on delivery history, ratings received from customers, preferred or assigned delivery zones, and work schedule preferences. This information helps us optimize order assignment and improve service efficiency.
  • Vehicle information: For delivery partners who use vehicles, we collect details such as vehicle type, make, model, year, color, and license plate number. We also request relevant documentation such as driver's license, insurance, and vehicle inspection certificates when applicable.
  • Geolocation data: We collect real-time location of delivery partners during deliveries. This is critical for improving service efficiency and safety, allowing us to optimally assign orders and provide accurate delivery time estimates to customers.
  • Banking information: To process payments to our delivery partners, we collect banking information such as account numbers or electronic payment account details. This information is handled with the highest level of security and encryption.

2.3 Automatically collected information

When using our platform, both customers and delivery partners automatically generate additional information that we collect to improve our services:      

  • IP address: We record the IP address from which our services are accessed. This helps us detect and prevent fraudulent activities and personalize the user experience.
  • Device type and browser: We collect information about the device used (smartphone, tablet, computer) and the web browser employed to access our services. This allows us to optimize our platform for different devices and browsers.
  • Operating system: We record the operating system of the device used, which helps us resolve technical issues and improve our application's compatibility.
  • Pages visited and time spent: We analyze which pages of our website or sections of our application are visited and for how long. This information helps us better understand user behavior and improve the usability of our platform.
  • Approximate geographic location: We use approximate location information to personalize content and offers based on the user's region.
  • Cookies and tracking technologies: We employ cookies and similar technologies to collect information about the use of our services, user preferences, and to keep user sessions active. More details about our use of cookies are provided in the corresponding section of this policy.

3. Use of Information

At PROTEUS R.L., we use the collected information responsibly and transparently to offer a personalized experience, continuously improve our services, and ensure the safety of all our users. Below, we detail the specific purposes for which we use the collected information:

3.1 Provision of services

We use the collected information to:      

  • Manage and process orders efficiently, from reception to delivery.
  • Coordinate deliveries between customers and delivery partners, providing the necessary information to complete the service.
  • Provide technical support and customer service, responding to inquiries, solving problems, and handling complaints.
  • Facilitate communication between customers and delivery partners when necessary, for example, to provide additional delivery instructions.

3.2 Account management

The collected information allows us to:      

  • Facilitate the registration process and account creation for customers and delivery partners.
  • Authenticate users when accessing their accounts, ensuring the security of personal information.
  • Manage user profiles, allowing customers and delivery partners to update their information and preferences.
  • Maintain an updated record of account activities, including order and delivery history. 

3.3 Improvement of user experience

We use the collected data to:      

  • Personalize the content displayed in the application and website, adapting it to user preferences and behaviors.
  • Offer product suggestions based on the customer's order history and preferences.
  • Continuously improve the functionality and usability of our application and website.
  • Develop new features and services that meet the changing needs of our users.

3.4 Transaction processing

The collected financial information is used to:      

  • Process payments securely, both for customers when placing orders and for delivery partners when receiving their compensation.
  • Manage refunds when necessary, ensuring a quick and efficient process.
  • Prevent and detect fraudulent transactions, protecting both our users and our platform.
  • Maintain accurate financial records to comply with accounting and tax obligations. 

3.5 Legal compliance

We use the information to:      

  • Comply with applicable regulations and laws in the jurisdictions where we operate.
  • Respond to legal requests from competent authorities when required by law.
  • Maintain records required by applicable legislation, such as tax and employment records.
  • Verify the identity and eligibility of our delivery partners to work legally.

3.6 Fraud prevention

We implement measures to:      

  • Detect and prevent suspicious or fraudulent activities on our platform.
  • Protect our users' accounts against unauthorized access.
  • Investigate and address violations of our terms of service.
  • Collaborate with authorities in the investigation of illegal activities, when required.

3.7 Marketing and communications

With the prior consent of our users, we use the information to:

  • Send promotions, special offers, and personalized communications.      
  • Conduct targeted marketing campaigns based on user preferences and behaviors.      
  • Inform about new services, application updates, and changes in our policies.      
  • Conduct satisfaction surveys and market studies to improve our services.    

3.8 Optimization of delivery service

We use data, especially geolocation, to:        

  • Improve the efficiency of delivery routes, reducing times and costs.
  • Assign orders to delivery partners optimally, considering their location and availability.     
  • Provide accurate delivery time estimates to customers.
  • Analyze traffic patterns and demand to optimize our operations.

3.9 Performance evaluation

We analyze the collected information to:    

  • Evaluate the performance of our delivery partners, considering factors such as delivery times and customer ratings.
  • Collect and analyze customer feedback to continuously improve our service.
  • Identify areas for improvement in our processes and services.
  • Recognize and reward good performance of our delivery partners.

4. Sharing Information

At PROTEUS R.L., we value and respect the privacy of our users. Therefore, we do not share, sell, or rent your personal information to unaffiliated third parties, except in the following specific and limited circumstances:

4.1 Service providers

We share information with carefully selected companies that provide us with essential services for our operations. These providers include, but are not limited to:     

  • Payment processors: To manage financial transactions securely.  
  • Cloud storage services: To store and protect data efficiently and securely.
  • Technical maintenance providers: To ensure the optimal functioning of our platform.
  • Customer service providers: To provide support and assistance to our users.

All these providers are contractually obligated to protect the information and use it only for the specific purposes we have entrusted to them.

4.2 Delivery partners

To fulfill the delivery service, we share essential customer data with our delivery partners. This information includes:      

  • Customer name (usually only the first name).
  • Delivery address.
  • Contact phone number.
  • Specific delivery instructions (if any).

Delivery partners are contractually obligated to maintain the confidentiality of this information and use it exclusively to complete the assigned delivery.

4.3 Legal compliance

We may share information if necessary to comply with legal obligations, including:     

  • Responding to court orders or government requests.
  • Complying with legal processes such as subpoenas or investigations.
  • Protecting our legal rights or defending against legal claims.
  • Preventing, investigating, or taking action against illegal activities, suspected fraud, or threats to the safety of any person. 

4.4 Business transfers

In the event of a merger, acquisition, sale of assets, or other business reorganization, personal information may be transferred as part of the operation. In such a case, we will ensure that the information remains confidential and will notify affected users before personal information is transferred or becomes subject to a different privacy policy.

4.5 User consent

In some cases, we may share information with third parties if we obtain the user's explicit consent. For example:      

  • For joint marketing campaigns with business partners.
  • To participate in loyalty or reward programs with other companies.
  • For market research or academic studies.

In these cases, we will always clearly inform the user about what information will be shared, with whom, and for what purpose, and we will request their express consent before proceeding.

5. Information Security

At PROTEUS R.L., the security of our users' information is a top priority. We implement a variety of technical, physical, and administrative security measures to protect your personal information against unauthorized access, loss, alteration, or destruction. These measures include, but are not limited to:

5.1 Encryption of sensitive data

We use state-of-the-art encryption protocols to protect sensitive information, especially during data transmission and storage of financial information.

5.2 Access controls

We implement strict access controls to our systems and databases, ensuring that only authorized and necessary personnel have access to users' personal information. 

5.3 Regular audits

We conduct regular security audits to identify and address potential vulnerabilities in our systems and processes.

5.4 Staff training

Our staff receives ongoing training on best practices for information security and data privacy.

5.5 Continuous monitoring

We use advanced monitoring systems to detect and respond quickly to any suspicious activity or unauthorized access attempts.

However, it is important to note that despite our efforts, no method of internet transmission or electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Users' Rights

At PROTEUS R.L., we respect and recognize the rights of our users regarding their personal data. In accordance with applicable data protection laws, users have the following rights:

6.1 Right of access  

Users have the right to request details about the personal information we have collected about them, including the categories of data, the purposes of processing, and the third parties with whom it has been shared.

6.2 Right to rectification

Users can request the correction of any inaccurate or outdated personal information we have about them.

6.3 Right to erasure (Right to be forgotten)

Users can request the deletion of their personal data from our systems, provided that this deletion does not interfere with legal or contractual obligations.

6.4 Right to restriction of processing

In certain circumstances, users may request that we limit the processing of their personal data.

6.5 Right to data portability

Users have the right to obtain a copy of their personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

6.6 Right to object

Users can object to the processing of their personal data in certain circumstances, particularly in relation to direct marketing.

6.7 Right to withdraw consent

Where processing is based on consent, users have the right to withdraw their consent at any time.

To exercise any of these rights, users can contact us using the details provided at the end of this policy. We are committed to responding to all requests within the timeframes established by applicable law.

7. Privacy of Minors

PROTEUS R.L. takes the protection of minors' privacy very seriously. Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.

If you are a parent or legal guardian and you become aware that your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our records as soon as possible.

In the event that we need to collect information from minors for a specific and legitimate reason, we will do so only with verifiable parental or guardian consent, in accordance with applicable laws.

8. Use of Cookies

PROTEUS R.L. uses cookies and similar technologies to enhance the user experience on our platform. Cookies are small text files that are stored on your device when you visit our website or use our application.

8.1 Types of cookies we use


  • Essential cookies: Necessary for the basic functioning of the website and application.      
  • Performance cookies: Help us understand how users interact with our platform, allowing us to improve its operation.      
  • Functionality cookies: Allow us to remember user preferences to enhance their experience.      
  • Advertising cookies: Used to display relevant advertisements based on user interests.  

8.2 Cookie control

Users can control and/or delete cookies as they wish. They can delete all cookies that are already on their device and can set most browsers to prevent them from being placed. However, if they do so, they may have to manually adjust some preferences every time they visit our site, and some services and functionalities may not work.

9. Updates to this Privacy Policy  

PROTEUS R.L. reserves the right to update this Privacy Policy periodically to reflect changes in our information practices, technology, or applicable laws. When we make significant changes to this policy, we will take the following steps:      

  • We will post the updated policy on our website and in our application.       
  • We will update the "last updated" date at the beginning of the policy.       
  • For significant changes, we will send a direct notification to users (for example, by email or through an in-app notification).   

We recommend that our users review this page regularly to stay informed about our privacy practices. Continued use of our services after the posting of changes to this Privacy Policy will constitute your acceptance of such changes.

10. Contact

If you have any questions, concerns, or requests related to this Privacy Policy or our privacy practices, please do not hesitate to contact us. You can do so through the following means:     

  • Through the Chat section in our mobile application.
  • By sending an email to: privacidad@entregas.miproteus.com 

We are committed to addressing your concerns and responding to your requests in a timely and transparent manner.

   

Last updated: 9/22/2024